Individual Consultation
Kickstart your growth with a personalized goal-setting call.
Service Description
A relaxed introductory conversation to understand your professional or personal goals and what improvement looks like for you. We'll clarify your objectives, define what success means, and agree the right next steps. Open to corporate and non-corporate individuals seeking coaching or development.
Cancellation Policy
Cancellations & Rescheduling Cancelling a session: More than 7 days' notice, no charge. 7–3 days' notice, 50% of the session fee applies. Less than 72 hours' notice or non-attendance, full session fee applies and the session cannot be rescheduled. Rescheduling: Sessions may be rescheduled once with at least 72 hours' notice at no cost. Rescheduling with less notice is treated as a cancellation and charged in full. More than two reschedules within a programme may incur a £75 admin fee. Cancelling a programme: More than 14 days before start, no fee (prep work may still be invoiced). 14–7 days before, 25% of the programme fee applies. Less than 7 days before, 50% applies. Once a programme has started, completed sessions and any sessions within the next 14 days are payable in full; sessions beyond that window can be cancelled without charge. Add-ons: Insights assessments and psychometric tools are non-refundable once ordered. Debrief sessions may be rescheduled but not cancelled for refund. Organisational changes: If a client's role changes or the organisation restructures, a replacement participant may be nominated at no extra cost. Without a replacement, standard programme cancellation terms apply. Programmes may be paused up to 60 days before being treated as cancelled. If Loving Light needs to cancel: We'll offer a new date or refund any prepaid, undelivered sessions. Force majeure: For events outside anyone's control, we'll reschedule where possible. If not possible, only completed sessions are payable and no fees apply. To cancel or reschedule: Carmen Franklin, carmenbynoe@hotmail.com, 07904651683